ok10's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how ok10 collects, uses, and protects your data.
Section 1 — Introduction & Scope
ok10 is a secure and reliable online gaming platform operating for users in Bangladesh. We place the highest importance on the privacy of every individual who uses our services. This privacy policy describes how ok10 collects your personal information, the purposes for which it is used, who it may be shared with, and the steps we take to protect your data.
This policy applies to ok10's website, mobile version, and all services we provide. By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team with any questions.
This platform is for individuals aged 21 and above only. We conduct an age verification process at the time of user registration, and no information from minors is collected or stored.
Section 2 — What Information We Collect
ok10 collects user information in several ways. The categories of information collected are described in detail below.
Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency and language
Financial Information
For the purpose of processing transactions:
- bKash, Nagad, or Rocket number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction dates and amounts
Complete payment card details are never stored on our servers.
Technical Information
Automatically collected information:
- IP address
- Browser type and version
- Device type and operating system
- Session information and login time
- Cookie and local storage data
Gaming Activity
Information about platform usage:
- Play history and duration
- Preferred game categories
- Bonus receipt and usage records
- VIP points and tier information
- Support tickets and communication history
Section 3 — Purpose of Information Use
Collected information is used only for the following legitimate purposes.
To create, verify, manage, and secure your account. SSL encryption and two-factor security are ensured on every account.
To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This information is required to process a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000.
To further improve and personalise the platform based on your gaming preferences and experience. This information helps continuously improve the quality of ok10's services.
To identify excessive gaming tendencies and ensure the wellbeing of users. For age verification and maintaining a safe gaming environment.
To send important account notifications, transaction confirmations, and provide 24/7 support services. To ensure assistance is available in both Bengali and English.
Section 4 — Information Sharing & Disclosure
ok10 does not sell or rent your personal information to any third party. However, limited information may be shared in certain circumstances.
4.1 Service Provider Partners
ok10 shares limited information with certain trusted technical partners who operate services on our behalf. This includes payment processing companies, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and cybersecurity firms. These partners receive only the information necessary for their designated tasks and are contractually bound to follow our privacy standards.
4.2 Legal Obligations
ok10 may be required to provide relevant information in response to a legal order, court directive, or a legitimate request from a regulatory authority. In such cases, we provide only the information strictly necessary for the legal requirement and make every effort to notify the user where possible.
4.3 Fraud Prevention
If suspicious account activity, money laundering, or fraud is detected, the relevant information may be shared with security experts or the relevant authorities. This is necessary to protect the interests of all users on the platform.
Section 5 — Cookies & Tracking Technologies
ok10 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the site's functionality and your user experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, storing security tokens | Deleted at end of session |
| Functional Cookies | Remembering language preferences and layout settings | 30 days |
| Analytical Cookies | Page visit statistics, monitoring site performance | 90 days |
| Marketing Cookies | Displaying relevant promotional notices (only with consent) | 180 days |
You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform. Essential cookies are always active because the site cannot function properly without them.
Section 6 — Methods of Data Protection
ok10 uses industry-standard security technology to protect your information.
SSL Encryption
All data is secured with SSL/TLS encryption, preventing anyone from intercepting information in transit.
Firewall Protection
Advanced firewalls and intrusion detection systems protect servers from unauthorised access.
Password Hashing
Passwords are never stored directly — strong cryptographic hashing algorithms are used.
Regular Audits
Regular security reviews and vulnerability tests are conducted by cybersecurity experts.
Our servers are located in secure data centres with 24/7 monitoring. Data backups are taken regularly so that no information is lost in the event of a technical issue. If a security breach occurs, ok10 will promptly notify affected users and take the necessary corrective action.
Section 7 — Data Retention Period
ok10 retains your information only for as long as necessary to provide services and comply with legal obligations. The retention period may vary depending on the type of information.
Active Account Data
Complete information is retained for the duration that the account remains active. Even after account closure, certain data may be kept for a specified period based on legal requirements.
Financial Transaction Records
Financial transaction information is retained for an extended period in accordance with anti-money laundering regulations. This information is also useful for resolving disputes.
Technical Log Files
Server logs and security logs are generally retained for 90 to 180 days, after which they are automatically deleted.
Marketing Consent Records
Records of your consent for promotional communications are kept for a specified period even after consent is withdrawn, as evidence of that consent.
Section 8 — User Rights
As a user of the ok10 platform, you have the following rights.
You may request to know what information about you is stored at ok10 at any time.
You have the right to request correction of any inaccurate or incomplete information.
In certain circumstances you have the right to request deletion of your personal information, though this may not apply where legal obligations exist.
You may object at any time to the use of your information for marketing purposes.
You may request an export of your information in a commonly readable format.
In certain circumstances you may request that processing of your information be limited.
To exercise any of the above rights or to make any request regarding your information, please contact our support team. All valid requests are processed within a reasonable time.
Email: [email protected]
Live Chat: 24/7 direct support (Bengali & English)
Section 9 — Third-Party Services & Links
9.1 Game Software Providers
The ok10 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. While playing games, these software providers may collect certain technical information (such as game session data), which is governed by their own privacy policies.
9.2 Payment Gateway
When completing transactions through bKash, Nagad and Rocket, you interact directly with those payment providers' platforms. ok10 does not control the payment processing systems of these platforms. The respective payment service's own privacy policy will apply in such cases.
9.3 External Links
If you navigate from the ok10 website to an external website, that site's privacy policy will apply, not ours. We are not responsible for the privacy practices of third-party websites.
Section 10 — Protection of Minors
ok10 is strictly for individuals aged 21 and above only. We do not knowingly collect or process any personal information from minors. Age verification is a mandatory step in the registration process.
If we are informed that a minor has registered on our platform, we will immediately close that account and delete all associated data. Any parent or guardian may contact us regarding this matter.
Section 11 — Policy Changes and Updates
ok10 may update this privacy policy from time to time. Amendments to this policy may be made due to changes in services, legal requirements, or technological developments.
For any significant changes, we will notify users via email or through a notification on the platform. The revised policy will take effect from the date of publication. Continued use of the platform after changes will be considered acceptance of the updated policy.
We will always indicate the date of the latest update on this page. Older versions may be available through the support team upon request.
Section 12 — Contact and Complaint Resolution
If you have any questions, concerns, or complaints regarding this privacy policy, please contact the ok10 data protection team. We consider all your requests with care.
Responses are provided in both Bengali and English
24/7 instant support
Speak directly with the support team
We review all privacy-related complaints seriously and respond to the person who raised them within a reasonable time. ok10 gives the highest priority to fair play and user privacy.
Our commitment to transparency and trustworthiness at ok10 is firm. Protecting your information is our responsibility — we are pledged to always honour that trust.